Shipping
Orders are shipped from our warehouse in Melbourne, Australia.
All Australian orders are shipped via AUSTRALIA POST EXPRESS.
- DELIVERY TIME: 1 - 3 Business Days
- COST: $12 on orders under $200
- FREE SHIPPING: on orders $200 and over
Our dispatch team operates between business hours Monday - Friday, excluding VIC Australian public holidays.
We aim to dispatch orders within 24 hours. During peak holiday periods, please allow an additional 1-2 days processing time on your order.
All New Zealand orders are shipped via AUSTRALIA POST EXPRESS.
- DELIVERY TIME: 2 - 5 Business Days
- COST: $25 on orders under $250
- FREE SHIPPING: on orders $250 and over
All other international orders are shipped via DHL EXPRESS.
- DELIVERY TIME: 4 - 15 Business Days
- COST: $40
Import fees and regulations are determined by your local customs authority, and may include:
1. Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.
In some cases, if your order exceeds a certain value, you may receive an additional bill for these charges.
Any customs duties, taxes, or related charges are the responsibility of the customer.
For more information or to estimate potential charges, we recommend contacting your local customs office.
Please note that delivery timeframes are estimates only. Although we hope this never happens, delays during transit may occur from time to time in which Italian Star cannot be held responsible for.
Italian Star is not held liable in the event a parcel goes missing or is stolen, and regrettably, Italian Star will not be able to refund or resend the parcel in this instance.